Richard Adhikari

About the Author Richard Adhikari


Mobile CRM

Nimble Mobile CRM Gets Desktop Browser Features

Nimble has released Nimble Mobile CRM 3.0, its contact and pipeline manager for mobile sales teams and professionals. Nimble Mobile CRM 3.0 unifies contacts from mobile, cloud-based and desktop records into one comprehensive relationship manager that surfaces the histories of conversations and provides social context. It is available for iOS now. An Android version will be released this spring.

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Cloud Computing

Oracle to Leverage AI, Machine Learning in Autonomous Cloud Platform

Oracle has demonstrated artificial intelligence and machine learning advances in the Oracle Cloud Platform at Oracle CloudWorld in New York. Autonomous capabilities for application development, mobile and bots, integration, analytics, security and system management are scheduled for availability in the first half of this year. Oracle announced a slew of new PaaS features and capabilities.

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Transportation

EHang Shows Off Passenger Drone’s Flight Successes

EHang this week released footage of the latest test flights of its EHang 184 personal Autonomous Aerial Vehicle. The EHang 184 can transport a single person at up to 130kph in Force 7 typhoon conditions, the company said. EHang plans to further improve the passenger experience and add an optional manual control so passengers with piloting experience can operate the AAV manually.

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E-Commerce

Amazon Makes Free Whole Foods Deliveries a Prime Perk

Amazon has begun offering same-day delivery of grocery items from Whole Foods Market to Prime members in four select markets. For a minimum order of $35, Prime members get free two-hour delivery between 8 a.m. and 10 p.m. One-hour delivery is available for a $7.99 fee. Among the items customers can order for delivery are fresh produce, meat and seafood; flowers; and some alcoholic beverages.

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Tech Law

Will 2018 Be the Year of Reckoning for Online Tax Collection?

The United States Supreme Court recently decided to revisit Quill Corp. v. North Dakota, which basically allowed states to collect taxes on online sales only from sellers that had a physical presence within their boundaries. Brick-and-mortar retailers for years have argued that the ruling puts them at a competitive disadvantage. At least 35 states have been urging a reconsideration of Quill.

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Deals

SAP to Forge Stronger Links With $2.4B Callidus Buy

SAP has agreed to acquire Callidus Software for about $2.4 billion to improve back-office to front-office links. The transaction is expected to close in Q2 2018, subject to shareholder and regulatory approval and other customary closing conditions. SAP will get Callidus Software’s CallidusCloud, which offers a full suite of sales performance management and configure-price-quote solutions.

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Operating Systems

Apple Spotlights Key iOS 11.3 Features

Apple has unveiled new features that will become available when iOS 11.3 is released this spring. The company released the developer preview to members of the iOS Developer Program, and a public beta is expected shortly. The update will provide new ways to experience AR on the iPhone and iPad, offer new Animoji on the iPhone X, and give users a consolidated view of their health records.

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Marketing

Salesfusion Launches Spiffy New Marketing Automation Tool

Salesfusion has launched version 12 of its marketing automation solution. It rebuilt Salesfusion 12 from the ground up to provide an architecture robust enough to support “the easiest-to-use, most modern campaign creation tools available to marketers today,” said Greg Vilines, VP of product and engineering. It provides enterprise-grade power and features without the typical price tag, he added.

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Social Media Marketing

5 Ways E-Commerce SMBs Can Cool Social Media Complaints

SMBs should “be proactive and ready to help [customers] right at the moment they need it,” said Linda Crawford, CEO of Helpshift. Companies must streamline support systems to resolve issues faster and more efficiently, she said. An up-to-date knowledge base enables instant self-service, “but SMBs must also offer channels for customers to communicate directly with support agents.”

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