IT pilot fish's wife telecommutes regularly and brings her laptop home every night, so he figures there shouldn't be a problem when a software upgrade is scheduled over a weekend.

"Her company's IT department instructed everyone with their computers at home to connect to the VPN on Sunday to receive the upgrade," says fish.

"Usually she takes over the kitchen table when telecommuting, but for this, putting the laptop in an out-of-the-way corner would be fine. I set it up and asked her to log in."

She tries typing in her password -- and it's not accepted.

You probably just miskeyed something, fish says. Try again.

"I don't know what my password is," she replies.

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